Cancellation Policy
Supplier: Tania Kunnemann trading as HootStitch
Business address: 4 Steenbras Street, Tergniet, Grootbrakrivier, 6525, South Africa
Email: [email protected] | Telephone: +27 74 335 1351
HootStitch is not currently VAT-registered and does not charge VAT.
1. Requesting cancellation
Email [email protected] with the order or quotation reference as soon as you wish to cancel. We will confirm the production stage and explain any applicable refund or charge. Full upfront payment is not, by itself, a non-refundable payment.
2. Before acceptance or work
An unaccepted quote can be declined without charge. For an accepted order where no work has begun and no lawful recoverable cost has been incurred, we refund the full payment.
3. Work already started
For an order outside a statutory cooling-off right, any cancellation charge must be lawful, reasonable and explained, reflecting relevant work and unavoidable commitments rather than automatically forfeiting the full payment. We provide a breakdown and refund the remaining balance where due. Customer approval of a design does not remove remedies for our failure to supply as agreed.
4. Online cooling-off
Where section 44 of ECTA applies, consumers generally have seven days after receipt of goods, or conclusion of a services agreement, to cancel without a reason; only direct return costs may be charged. Statutory exceptions include qualifying personalised goods and services begun with the consumer’s consent during the cooling-off period. Any proposed exception must be assessed for the actual transaction and explained before payment. A download is not automatically excluded merely because it is digital.
5. Changes and urgent starts
A change to size, artwork, placement or quantity may affect cost and timing. We obtain approval of the revised quote before proceeding. Where early commencement of a service affects cancellation rights, we seek specific consent before beginning; it is not inferred merely from payment.
6. Cancellation or delay by HootStitch
If we cannot fulfil an order, we will contact you and explain the options. We do not substitute products or extend agreed deadlines without discussion. If an order cannot proceed and there is no agreed alternative, we refund the amount due for the unfulfilled supply. Statutory remedies remain available.
Refund arrangements are described in the Refunds & Returns Policy.