Collection & Courier
Supplier: Tania Kunnemann trading as HootStitch
Business address: 4 Steenbras Street, Tergniet, Grootbrakrivier, 6525, South Africa
Email: [email protected] | Telephone: +27 74 335 1351
HootStitch is not currently VAT-registered and does not charge VAT.
1. Available options
Physical orders are available for collection by arrangement. Optional shipping through The Courier Guy within South Africa is subject to confirmation while our business courier arrangements are being established. HootStitch does not operate its own local delivery service. Courier availability, service area and charges must be confirmed for your order before payment.
2. Collection
Collection address: 4 Steenbras Street, Tergniet, Grootbrakrivier, 6525. Wait for our ready-for-collection notification and arrange a collection time before visiting. If another person collects for you, tell us their name and ensure they can provide the order reference. We do not impose an automatic disposal or forfeiture deadline for uncollected items; we contact you to agree arrangements.
3. Optional courier
Supply an accurate address, postcode, recipient name and contact number. We quote the courier charge as part of the final total before EFT payment. The Courier Guy’s transit estimate is provided when the service is confirmed and is separate from production time. Remote-area restrictions or surcharges must be disclosed before you accept the final quote.
If an address change or failed collection/delivery attempt creates an additional charge, we explain it and obtain agreement where required. You are not automatically responsible for costs caused by our or the appointed courier’s error.
4. Production and dispatch
Expected production is up to five working days for 1–50 items and ten working days for 51–99 items after cleared payment, required artwork approval and garment availability. Working days exclude weekends and South African public holidays. We notify you when the order is ready for collection or dispatch. We provide tracking details when available and help investigate delays, missing parcels or damage. Dispatch to a courier does not automatically end our obligations to you.
5. Digital products
Digital products do not incur physical courier charges. Existing purchased downloads are released to the customer account after payment confirmation. Custom digitising files follow the agreed completion and approval process.
6. Changes and problems
Contact [email protected] promptly if your address changes or an order does not arrive as expected. For damaged, incorrect or defective goods, see the Refunds & Returns Policy. Prompt notification helps investigation but does not replace statutory timeframes.